Support
Got a question? We've probably heard it before — and if not, we'd love to hear it.
Join the Pulse Discord
Real-time support, announcements, and a community that vibes. Drop in and say hi.
Open a Support Ticket
The Pulse Support Bot lives in our Discord server. Head to the #supportchannel and pick the right panel for your issue — we'll get back to you fast.
General questions, billing, feature requests, appeals, and anything else.
Fast-tracked support for paid subscribers. Jump the queue and get a quicker response.
Dedicated panel for Server Plan setup, guild assignment, and plan-specific queries.
How it works
Frequently Asked Questions
1How do I add Pulse to my server?
Hit the invite link on the homepage or in your dashboard — Discord will ask which server you want to bless with good taste in music. Pick yours, click authorise, and Pulse will be there faster than your friend who always skips the queue.
2What's the difference between the plans?
Free gets you 5 queued tracks and unlimited playback — solid enough to see if we're your type. Basic (£2.99) bumps that to 25 tracks and adds all the audio effects, live radio, Spotify playlist import, persistent queues, and 10 soundboard clips. Pro (£5.99) adds DJ Kara — the AI voice DJ that hosts your server like a radio station — plus 75 tracks, custom playlists, and 20 soundboard clips. Premium (£9.99) is for people who have ascended — 150 tracks, 40 clips, and a custom Discord role. Not sure? Claim your server's free 30-day Premium trial from your dashboard — no card, no catch.
3How do I claim the free 30-day trial?
Sign in at pulsemusicbot.org and head to your dashboard. If your server hasn't used its trial yet, you'll see a 'Start my free trial' card there — click it and Premium activates immediately for 30 days, no card required. You'll usually land straight on this after clicking the link in the DM Pulse sends when it's first added to your server. It's one trial per server, ever — not per person.
4What are the playback limits on free and basic?
All plans including Free get unlimited playback — no time caps, no cutoffs. The main differences between plans are queue size, audio effects, radio, Spotify playlist import, soundboard clips, and custom playlists. Upgrade when you want more of those features, not because you've hit a timer.
5Do you have plans for communities and servers?
Yep — if you run a community or need premium features across multiple servers without making everyone pay individually, we do bespoke plans. Open a ticket under the Server Plans panel in our Discord, or email info@pulsemusicbot.org, and we'll sort something out. No off-the-shelf nonsense, just a plan that actually fits.
6What audio effects are available?
Quite a few: bass boost, nightcore, 8D audio, slow reverb, vaporwave, tremolo, distortion, low-pass filter, and pitch shift — all via slash commands. Stack them, go wild, see what happens. When you've created something that sounds like a washing machine on fire, /clearfilters will bring you back to earth.
7How do I upgrade?
Log in, head to your dashboard, find the plan card and smash that Upgrade button. You'll be taken to a Stripe checkout — it's secure, it's fast, and your new plan kicks in the moment you pay. No waiting, no support tickets, no vibe-killing delays.
8I have a trial token — how do I use it?
That's a separate promo code we hand out ourselves (not the automatic 30-day server trial above). Log in to your dashboard and find the 'Redeem Token' card. Pop your token in (format: XXXX-XXXX-XXXX), hit Redeem, and boom — instant upgrade. If it says invalid, double-check the dashes and make sure it hasn't expired. We can't magic up new ones for used tokens, sorry!
9How do I open a support ticket?
Join our Discord and head to the #support channel. You'll see panels for General Support, Priority (Pro & Premium), and Community Plans. Click the one that matches your issue, fill in the quick form, and a private ticket channel is created instantly. Staff reply there — no public threads, no waiting rooms, no yelling into the void.
10The bot isn't responding to my commands — what's up?
Classic. A few things to check: make sure Pulse is actually in your server (it won't invite itself, unfortunately), that it has permission to read and send messages in your channel, and that you're using slash commands (type / and look for Pulse). Still broken? Jump in our Discord and we'll sort it — we promise we don't bite.
11Can I use Pulse in multiple servers?
Every plan, including Premium, covers 1 active server per subscription. Need Premium features across several servers without everyone paying individually? Open a Server Plans ticket in our Discord and we'll sort a bespoke plan out.
12I cancelled — will I lose my playlists?
Your custom playlists stick around in our system. If you re-upgrade, they'll be right where you left them. We're not monsters.
13What is the Soundboard and how do I use it?
The Soundboard lets you upload short audio clips (up to 30 seconds) and fire them mid-playback — the music ducks down slightly while your clip plays, then comes straight back up like nothing happened. Smooth. To manage clips, head to pulsemusicbot.org/dashboard/soundboard. Upload, trim, pick an emoji, save. Then use /soundboard in Discord. Basic gets 10 clips, Pro gets 20, Premium gets 40. Free doesn't include soundboard access.
14How do I upload a soundboard clip?
Go to pulsemusicbot.org/dashboard/soundboard. Hit 'Add Sound', drop in an audio file (MP3, WAV, OGG, M4A), use the waveform trimmer to get it to 30 seconds or under, preview it, give it a name and an emoji, and save. It'll show up in your /soundboard panel in Discord within seconds. Easy.
15Can I use the Soundboard in any server?
Your clips are tied to your account, not a specific server — so they travel with you. Use /soundboard in any server where Pulse is installed, as long as you're in a voice channel and have a plan that includes soundboard access.
Still stuck?
Our Discord community is the fastest way to get help — we're usually pretty quick to respond. Come find us.
Join our Discord